Summary
Abonelik hizmeti
24/7 on-call, 1-hour response time, 99.5% availability commitment, 36 person-days of development per year and on-site visits.
Maintenance and Subscriptions
Enterprise Maintenance and SLA
$7,100.00 + VAT · monthly
Incl. VAT: $8,520.00 · 12-month commitment, 2 months free with annual payment
What it does
This is the highest support level for critical systems. The on-call line is open 24/7 and intervention starts within 1 hour for critical incidents.
A 99.5% availability commitment is given, four on-site visits are made each year and a disaster recovery drill is carried out.
A 99.5% availability commitment is given, four on-site visits are made each year and a disaster recovery drill is carried out.
Included in the price
- Everything in the Professional package
- 24/7 on-call and 1-hour response
- 99.5% availability commitment
- 36 person-days of development per year
- 4 on-site visits per year
- Disaster recovery drill
Not included
- Hardware failures
- Third-party service outages
- Additional person-days ($610/day)
Technical specifications
- Support
- 24/7
- Response time
- 1 hour
- Availability
- 99.5%
- Development allowance
- 36 person-days per year