Summary
Enterprise project
A field service platform that assigns service requests to technicians and tracks contract and service level commitments.
Estimated delivery time: 6-9 months
Enterprise Systems
Akova Field Service and Fleet Management
$110,000.00 + VAT · project price
Incl. VAT: $132,000.00 · Annual maintenance: 18% of the project price
What it does
Incoming requests are assigned to technicians by region and skill. Technicians see the work order in the mobile app, record parts used and collect the customer signature.
For contracted customers, response and resolution times are tracked; management is alerted when they are exceeded.
For contracted customers, response and resolution times are tracked; management is alerted when they are exceeded.
Included in the price
- Request and assignment engine
- Technician mobile app
- Contract and SLA tracking
- Training and commissioning
- 3-month warranty
Not included
- Hardware
- Accounting integration
- Customer portal customizations
Technical specifications
- Scope
- Requests, assignment, work orders, parts, contracts
- Mobile
- Technician app (works offline)
- SLA
- Response and resolution time tracking